Industry trends

How AI is changing the way your customers find you

6 min read

A buyer asking an AI assistant on her laptop

B2B buyers now ask AI assistants. What makes your brand show up in their answers — or not.

A new habit among buyers

Instead of scanning ten Google results, a buyer asks ChatGPT, Gemini or Perplexity directly: “Which providers for this need?”. They get a short list — and your brand is on it, or not.

What AI assistants rely on

Answers draw on what is published and shared online:

  • Articles and analyses from recognised experts.
  • Posts and discussions on LinkedIn.
  • Clear, well-structured content on your own website.

Credibility becomes a visibility factor

A brand that only talks about itself carries little weight. A brand that independent professionals cite, explain and recommend on a specific topic is far more likely to appear in answers.

Three actions to start now

  • Publish content that answers your customers' questions precisely.
  • Have legitimate experts in your market carry your topics.
  • Keep a consistent message across your site, LinkedIn and public talks.
« Tomorrow, your best showcase will be what others say about you. »

Your topics carried by the right professionals

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